Right of withdrawal

1. Your statutory right

If you are a consumer, Directive 2011/83/EU on consumer rights gives you 14 days to withdraw from a distance contract without giving any reason. The period runs from the day the contract is concluded, for contracts for the supply of digital content.

2. The waiver for immediate access

Article 16(m) of that directive removes the right of withdrawal for the supply of digital content not supplied on a tangible medium where three conditions are met:

• performance has begun;
• you gave your prior express consent to performance beginning before the withdrawal period expires; and
• you acknowledged that you thereby lose your right of withdrawal.

Because our products are downloadable and made available immediately, we ask you to give that consent and acknowledgement at checkout. You do this twice — once by ticking the box in your cart, and once by accepting the terms on the payment page. We then confirm it in writing in your order confirmation email, which is your durable record.

If you do not want to waive the right, do not tick the box. Contact us instead and we will arrange delivery after the 14-day period, or issue an invoice on other terms.

3. Our 30-day money-back guarantee

Independently of the law, we offer a commercial guarantee that is more generous than your statutory right: if the documents are not useful to you, tell us within 30 days of purchase and we will refund you in full. Reply to your order confirmation email or write to subscription@cryptaguard.com.

What you should know about it:

• No justification is required. We may ask what was missing, so we can improve the product, but the refund does not depend on your answer.
• Refunds are made to the original payment method, normally within five working days of approval.
• Access is revoked when a refund is issued. Any certificate issued in connection with a refunded order is revoked and will show as revoked on its public verification page.
• The guarantee covers downloadable products. Services already delivered — consulting days, workshops — are governed by section 4.

4. Services

For services rather than digital content, a different rule applies. If you ask us to begin performance during the withdrawal period, you keep your right to withdraw but must pay for what has already been performed, in proportion to the whole contract (article 14(3) of Directive 2011/83/EU). Once the service has been fully performed with your prior express consent and your acknowledgement that you lose the right, the right of withdrawal no longer applies.

5. Business customers

The statutory right of withdrawal applies to consumers. If you purchase in the course of your trade, business, craft or profession — which is the case for most of our customers — you are not a consumer within the meaning of the directive and the statutory right does not apply. Our 30-day guarantee in section 3 applies to you regardless.

6. Model withdrawal form

You may but need not use this form, reproduced from Annex I(B) of Directive 2011/83/EU.

7. Complaints and dispute resolution

Please write to us first — most issues are resolved in a single email. If we cannot agree, consumers may contact the Belgian Consumer Mediation Service (Service de médiation pour le consommateur / Consumentenombudsdienst), North Gate II, Boulevard du Roi Albert II 8 bte 1, 1000 Brussels.

Note: the European ODR platform closed on 20 July 2025 and the obligation to link to it has been repealed. Use the national body above.

Last updated 25 July 2026. See also our terms of sale.